Rates, Terms & Conditions

RACK RATES 2020

SHARING: ZAR 14 550.00 per person
SINGLE: ZAR 18 185.00 per person

RACK RATES 2021

SHARING: ZAR 14 550.00 per person
SINGLE: ZAR 18 185.00 per person

CHILD RATE AND POLICY

• Children 9 years and older are welcome at Mateya Safari Lodge.
• Children 9-13 years will be charged 50% of the adult sharing rate, unless a child stays in a suite on their own, in such case the child will be charged the full adult rate.

PROMOTIONS

For information regarding Mateya Safari Lodge Promotions please refer to our Specials Sheet.

OUR RATES INCLUDE

• All Meals, Coffees & Speciality Teas
• Local Beverages, Spirits & House Wines
• Game Drives & Walks
• Laundry Service & Internet
• Entrance & Landing Fees
• Transfers to/from Madikwe Airstrip

OUR RATES EXCLUDE

• Vintage & Imported Wines
• Premium Label Beverages
• Spa treatments & Curio purchases
• Telephone Calls
• Private Game Drive Vehicle
• Transfers to/from the Reserve
• Conservation Levy per person per day:
Adult ZAR 165.00
Child (age 2-11) ZAR 82.50

BUSH WALK POLICY

• Persons 16 years and over are permitted on game walks.
• Guests over the age of 60 years need to have a medical certificate from their doctor confirming that they are medically fit to partake in the walk.
• Game walks are upon management’s discretion to refuse anyone whom they may deem unsafe / unsuited to participate in these activities

TOUR LEADER/GUIDE/PILOT POLICY

• Tour Leaders/Guides/Pilots will be accommodated at a rate of R 1 200.00 per person per night in specially allocated accommodation.
• The rate includes all meals with the Mateya Staff, should guests request their guide to join them for meals then there will be an additional fee of R 650.00 per day.
• Partaking in game drives or other activities will be at management’s discretion and subject to space available on the vehicle.

PAYMENT POLICY / NEW BOOKINGS

• All reservations or amendments should be made in writing via e-mail please.
• Reservations will be held on a provisional basis for 14 days from the date the booking was made.
• A 20% deposit of the total accommodation is required 1-14 days after making the reservation.
• For any new bookings travelling between now and 31 December 2020:
The remainder of the payment will be due 30 days prior to arrival date.
• For any new bookings travelling between 01 January 2021 and 31 December 2021:
The remainder of the payment will be due 45 days prior to arrival date.
• If the booking is made 30 days or less of the arrival date, full payment is required within 48 hours of making the booking.
• Should the deposit/pre-payment not be received within the time-frame specified, we reserve the right to release the reservation.

COVID-19 CANCELLATION POLICY

• In the event of cancellation due to Covid-19 Border closures or travel restrictions in country of origin or in South Africa, full refund will be provided.
• Cancellation due to disinclination to travel by guest, the below standard cancellation policy applies.

STANDARD CANCELLATION POLICY

• 61 days prior to arrival – the deposit will be refunded in full.
• 31-60 days prior to arrival - 50% of the total accommodation amount.
• 1-30 days prior to arrival - 100% of the total accommodation amount.
• All cancellations should be made in writing via e-mail please.
• Flight cancellations and road transfer cancellations are subject to the policy of the respective suppliers.


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